How we work:

We operate year-round, with flexible schedules that typically include evenings, weekends, and holidays, based on the role and business needs. Our employees work at home, at the Winspear Centre, and when required, in the community. Our teams work collaboratively to meet team goals and work in a high trust environment where employees are motivated and manage their time to achieve deliverables. 

Who you are:

• Clear, concise communicator with a proactive approach to stakeholder engagement and problem-solving.
• A trainer to non-technical staff in using Tessitura and understanding key metrics
• Attention to detail in maintaining accurate data and reliable reporting frameworks.
• Skilled at translating technical findings into non-technical language for stakeholders.

If you are unafraid to jump in, try new things, and are aligned with our purpose – to fulfill the human need to make and share music - we have the perfect role for you!

What we can offer you:

• Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%
• Flexible working hours in this full-time role
• An organization that provides support, learning, and training opportunities
• Immersion in a culture that wants to share our love of music with the community

Job Summary:

Reporting to the Chief Financial and Operating Officer, the Business Intelligence Manager will lead data initiatives that support organizational strategy, revenue development, and audience insights. The individual will oversee data governance, mentor junior analysts, manage system admins, and serve as the primary administrator for Tessitura, ensuring system performance, user access, and integration across departments and other software.

What you will do:

• Lead the design, implementation, and maintenance of dashboards, reports, and data models for executive and departmental use
• Conduct complex data analysis to support decision-making in marketing, fundraising, ticketing, and patron services
• Translate business needs into analytical solutions and present actionable insights to senior leadership
• Provide guidance and technical mentorship to junior data analysts or data support staff
• Coordinate cross-functional data projects and manage priorities across departments
• Champion best practices in data management, privacy, and analytics
• Serve as lead administrator for Tessitura, overseeing system configurations, permissions, upgrades, and integrations
• Collaborate with IT, marketing, development, and box office teams to ensure Tessitura aligns with operational needs
• Troubleshoot system issues, manage vendor relations, and coordinate training for new users

Qualifications

• Minimum 5 years of experience in data analysis, business intelligence, or related roles including at least 1–2 years in a senior or supervisory capacity
• Advanced proficiency with SQL, Excel, and data visualization tools (e.g., Tableau, Power BI)
• Direct experience administering Tessitura CRM is an asset
• Familiarity with system integration, ETL processes, and data governance best practices
• Strong interpersonal, leadership, and project management skills
• Experience working in nonprofit, performing arts, or cultural institutions is highly desirable
• A clear criminal record check

Competencies:

• Analytical thinker
• Effective communicator
• Collaborative
• Team-oriented