How we work:

We operate year-round, with flexible schedules that may include evenings, weekends, and holidays, based on role and business needs. Our employees work at home, if possible, at the Winspear Centre, and when required, in the community. Our teams work collaboratively to meet team goals and work in a high trust environment where employees are motivated and manage their time to achieve deliverables.

Who you are:

You have a passion for music and enjoy collaborating with a team to bring out the best in yourself and your colleagues. You are creative and open to trying new experiences. You align with these values and are committed to our collective success. You strive to create excellent experiences and take joy in bringing a smile to others' faces. You are excited to be part of a team that thrives in an active cultural scene. Your availability includes full-time hours during the daytime, evenings, and weekends, and you have a flexible schedule.

What we can offer you:

• Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%
• Flexible working hours in this full time role
• An organization that provides support, learning, and training opportunities
• Immersion in a culture that wants to share our love of music with the community

What you will do:

• Lead and manage a dynamic team of part time staff to execute excellence in guest experience during Winspear Centre and ESO concerts and events.
• Hire, train, schedule, lead, and manage the team of part time staff
• Act at the event lead
• Align the Winspear Centre Values, Vision and Strategic Priorities throughout the team, so that they are showcased in every aspect of our service and experience provided to patrons, stakeholders, volunteers, clients, and community, etc.
• Collaborate with the Guest Experience management team to plan strategic initiatives that align with the business plan and the future state of the organization.
• Strengthen relationships internally and externally.
• Ensure events preparations are completed and executed as planned
• Support with concession inventory

Qualifications:

• Post-secondary education in Arts, Music, Arts & Cultural Management, Human Resources or other relevant Education
• A minimum of 5 years of experience in customer service with supervisory experience
• A minimum of 3 years of experience with event management
• Effective leader to motivate and inspire diverse individuals
• Able to adapt with timelines, daily priorities, events and staffing needs
• Competent in Microsoft Office and/or SharePoint
• Proficiency using software programs including Artifax, StaffSavvy, SalesVu, Square, and Tessitura is an asset
• ProServe certified
• Able to work daytime, evening, and weekends as required
• A clear criminal record check

Competencies:

• Detailed oriented
• Organized
• Time Management
• Adaptable
• Excellent Communicator