Who you are:

You love music, you enjoy working in a team and bringing out the best in yourself and your colleagues, you are creative, and you are not afraid to try new things. You are aligned with these values and want us to succeed together.

You champion excellent experiences and enjoy bringing a smile to a person’s face. You are inspired to be part of a team in an active cultural scene. You have a strong attention to detail and like to help disseminate quality information to patrons and staff alike. You are available to work full-time hours during the daytime, evenings, and weekends, and have a flexible schedule.

What we can offer you:

• Upon probation completion, we offer a comprehensive health benefits package and matching RRSP contributions of up to 3%
• An organization that provides support, learning, and training opportunities
• Immersion in a culture that wants to share our love of music with the community

Job Summary:

The Guest Services Ticketing Advisor is responsible for helping with the day-to-day running of the Winspear Box Office. Reporting to the Director of Guest Experience, the individual will work within a small team to deliver exemplary customer service to a wide variety of patrons. The Guest Services Ticketing Advisor will develop relationships with patrons, maintain an accurate database, and help execute events at the Winspear. They will have a high attention to detail and be comfortable working in a database while speaking with patrons.

What you will do:

• Be a welcoming, reliable name and face to patrons contacting or visiting the Winspear Box Office
• Deliver outstanding guest experiences in-person, on the phone, and via email
• Be one of the first points of contact for our organization and communicate with the intent to understand
• Handle inbound ticket sales, record keeping, administrative tasks, and customer concerns with a positive attitude
• Work with diverse patrons and team members
• Provide accurate information about the Winspear, events, and ticket sales for guests and part-time Box Office staff
• Be comfortable and enjoy working within a database system
• Take responsibility for select administrative tasks related to Ticketing and the Tessitura database
• Support the Box Office Ticketing Coordinators in staff supervision

Qualifications:

• Minimum 2 years of customer service experience with a commitment to creating positive experiences for guests
• Strong proficiency with computers, including databases. Experience with Tessitura (arts organization software) is considered an asset
• Experience working in Microsoft 365 (Outlook, Excel, Word, SharePoint)
• Detail orientated and thorough to ensure no errors are made
• Strong communication and problem-solving abilities
• Positive attitude and strong interpersonal skills
• Energetic and able to contribute well within a team environment
• Able to work evening and weekend shifts
• Experience in supervision of staff is considered an asset
• Clear criminal record check

The posting will remain open until a suitable candidate is found.