Who you are:

You love music, you enjoy working on a team and bringing out the best in you and your colleagues, you are creative, and you are not afraid to try new things. You are aligned with these values and want us to succeed together.

You champion excellent experiences for guests by being passionate, welcoming, and authentic. You are available to work part time hours of a minimum of 8 hours/week during the daytime, evenings, and weekends, and have a flexible schedule.

What we can offer you:

• Flexible hours working in one of Edmonton’s premiere arts organizations with access to concerts.
• Extensive training over a period of 2 weeks, and ongoing training and professional development opportunities

Job Summary:

Reporting to the Associate Director of Guest Experience (Ticketing), this individual will respond to telephone, email, and in person inquiries to provide excellence in customer service.

What you will do:

• Deliver outstanding guest experiences in-person, on the phone, and via email communication
• Be one of the first points of contact for our organization and communicate with the intent to understand
• Handle record keeping, administrative tasks, and customer concerns with a positive attitude
• Be comfortable and enjoy working within a database system
• Work with diverse people, including within a team and patrons

Qualifications:

• Customer service experience with a commitment to creating positive experiences
• Proficient with computers including databases (Experience with Tessitura and Microsoft Office is an asset)
• Enjoy working with people and have compassion, patience, professionalism, and follow-through to provide outstanding customer care
• Strong communication and problem-solving abilities
• Enjoy working in a fast-paced environment
• Positive attitude
• Energetic and able to contribute well within a team environment
• Detail orientated and thorough to ensure no errors are made
• A minimum of 18 years of age
• Able to work evening and weekend shifts

Timeline:

Closing Date: July 24, 2026

Interview Dates: Week of July 27 or Week of August 6

Training Dates: In the month of August