Guest Services Representative
The Francis Winspear Centre for Music seeks dynamic individuals as Guest Services Representatives. We are looking for employees excited to be part of our music-centered, community-driven organization for this part time position. This position requires candidates to be over 18 years of age.
Who you are:
You love music, you enjoy working in a team and bringing out the best in yourself and your colleagues, you are creative, and you are not afraid to try new things. You are aligned with these values and want us to succeed together.
You champion excellent experiences and enjoy bringing a smile to a person’s face. You are inspired to be part of a team in an active cultural scene. You are available to work part-time hours during the daytime, evenings, and weekends, and have a flexible schedule.
What we can offer you:
- Flexible hours working in one of Edmonton’s premiere arts organizations with access to concerts.
- Ongoing training, and professional development opportunities.
What you will do:
- Deliver the highest standard of guest services for each event hosted at the facility
- Act in various roles, including ushering, ticket taking, coat check, concession services, and the opportunity to cross-train for Ticketing Services
- Champion excellent experiences for a wide variety of customers by providing answers to questions, seeing to guests’ comfort, processing transactions, and taking ownership for solutions to customer concerns
- Greet people with a smile and make others feel valued and important
- Work with diverse people, including within a team and patrons
Qualifications:
- Customer service experience and commitment to create positive experiences and value guests
- Enjoy working with people and have compassion, patience, professionalism, and follow-through to provide outstanding customer care
- Strong communication and problem-solving abilities and enjoy working in a fast-paced environment
- Positive attitude
- Energetic and able to contribute well within a team environment
- Must be able to stand and walk for a minimum of 4 hours and lift up to 10 pounds
- A minimum of 18 years of age
- Able to work evening and weekend shifts
- Familiarity with ticketing (box office) and cash handling and being ProServe certified are assets
Interviews will be conducted the week of August 12, 2024, with a start date in September 2024.